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CGU

Terms and conditions of use

ARTICLE 1 - PREAMBLE

This privacy policy applies to the website: Lucie&Keys.

The purpose of this confidentiality policy is to inform users of the :

- The way in which their personal data is collected and processed. Personal data is any data that is likely to identify a user. This includes, in particular, a user's first and last name, age, postal address, e-mail address, location and IP address;

- What rights do users have with regard to this data?

- Who is responsible for processing the personal data collected and processed?

- To whom this data is transmitted ;

- The site's policy on cookies, if any.

This privacy policy supplements the legal notice which users can consult at the following address: https://lucieandkeys-conciergerie.com/mentions-legales/

ARTICLE 2 - GENERAL PRINCIPLES FOR DATA COLLECTION AND PROCESSING

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of site users' data complies with the following principles:

- Legality, fairness and transparency: data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that his or her data is being collected and for what purpose;

- Limited purposes: data is collected and processed for one or more of the purposes set out in these general terms and conditions of use;

- Minimisation of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;

- Conservation of data reduced in time: data is conserved for a limited period, of which the user is informed. Where this information cannot be provided, the user is informed of the criteria used to determine the retention period;

- Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected. In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, personal data may only be collected and processed if at least one of the following conditions is met:

- The user has expressly consented to the processing ;

- The processing is necessary for the proper performance of a contract;

- The processing is carried out in accordance with a legal obligation;

- The processing is necessary in order to safeguard the vital interests of the data subject or of another natural person;

- Processing may be necessary for the performance of a task carried out in the public interest or in the exercise of official authority;

- The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.

ARTICLE 3 - PERSONAL DATA COLLECTED AND PROCESSED WHEN BROWSING THE SITE

A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION

The personal data collected on the Lucie&Keys website are as follows:

Surname, first name - E-mail address - Telephone

This data is collected when the user carries out one of the following operations on the site:

When the user uses the contact form to send a request.

The data controller will store all the data collected in the site's computer systems under reasonable security conditions for a period of : Visitor analysis cookies - 13 months - Visitor personal data - 5 years.

Data is collected and processed for the following purposes:

Response to requests sent via the contact form

The data processing carried out is based on the following legal grounds:

User consent

B. TRANSMISSION OF DATA TO THIRD PARTIES

Personal data collected by the site is not transmitted to any third party and is only processed by the site editor.

C. DATA HOSTING

The Lucie&Keys website is hosted by : O2SWITCH, whose head office is located at the following address: 224 boulevard Gustave Flaubert - 63000 Clermont Ferrand - France The host can be contacted on the following telephone number: 0444446040. The data collected and processed by the site is exclusively hosted and processed in France.

ARTICLE 4 - DATA CONTROLLER

A. THE DATA CONTROLLER

The person responsible for processing personal data is: Lucie Rambourg. He can be contacted as follows:

The data controller can be contacted by telephone at 0660360792 or at the following e-mail address: contact@lucieandkeys-conciergerie.com

The data controller is responsible for determining the purposes and means of processing personal data.

B. TRANSMISSION OF DATA TO THIRD PARTIES

Personal data collected by the site is not transmitted to any third party and is only processed by the site editor.

C. OBLIGATIONS OF THE DATA CONTROLLER

The data controller undertakes to protect the personal data collected, not to pass it on to third parties without the user's knowledge and to respect the purposes for which the data was collected.

The site has an SSL certificate to guarantee that information and data transfer via the site is secure.

An SSL certificate ("Secure Socket Layer" Certificate) is designed to secure the data exchanged between the user and the site.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this would entail disproportionate formalities, costs and steps for the user.

In the event that the integrity, confidentiality or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means necessary.

ARTICLE 5: USER RIGHTS

In accordance with the regulations concerning the processing of personal data, the user has the rights listed below. In order for the data controller to comply with the user's request, the user must provide the following information: first name, surname and e-mail address. The data controller is obliged to reply to the user within a maximum of 30 (thirty) days.

A. PRESENTATION OF USER RIGHTS WITH REGARD TO DATA COLLECTION AND PROCESSING

a. Right of access, rectification and deletion

Users may view, update, modify or request the deletion of data concerning them, by following the procedure set out below: Users must send an e-mail to the person responsible for processing personal data, specifying the subject of their request, to the contact e-mail address.

b. Right to data portability

Users have the right to request the portability of their personal data held by the site to another site, by complying with the following procedure: The user must make a request for the portability of his/her personal data to the data controller by sending an e-mail to the above address.

c. Right to limit and object to data processing

The user has the right to request the limitation of or to oppose the processing of his/her data by the site, without the site being able to refuse, unless it can demonstrate the existence of legitimate and overriding reasons, which may prevail over the interests and rights and freedoms of the user.

In order to request the restriction of the processing of his/her data or to formulate an objection to the processing of his/her data, the user must follow the following procedure: The user must make a request to limit the processing of his/her personal data by e-mail to the person responsible for processing the personal data.

d. The right not to be subject to a decision based exclusively on an automated process

In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based exclusively on an automated process if the decision produces legal effects concerning him or her, or significantly affects him or her in a similar way.

e. Right to determine the fate of data after death

Users are reminded that they can organise what is to become of their data collected and processed if they die, in accordance with law no. 2016-1321 of 7 October 2016.

f. Right to refer a matter to the competent supervisory authority

If the data controller decides not to respond to the user's request, and the user wishes to contest this decision, or if he/she believes that one of the rights listed above has been infringed, he/she is entitled to refer the matter to the CNIL (Commission Nationale de l'Informatique et des Libertés, https://www.cnil.fr) or to any competent court.

B. PERSONAL DATA OF MINORS

In accordance with the provisions of Article 8 of European Regulation 2016/679 and the French Data Protection Act, only minors aged 15 or over may consent to the processing of their personal data.

If the user is a minor under the age of 15, the consent of a legal representative will be required before personal data can be collected and processed.

The site editor reserves the right to verify by any means that the user is over 15 years of age, or that he/she has obtained the agreement of a legal representative before browsing the site.

ARTICLE 6: CONDITIONS FOR AMENDING THE PRIVACY POLICY

This privacy policy may be consulted at any time at the address below:

CGU

The site editor reserves the right to modify it in order to ensure that it complies with current legislation. Users are therefore invited to consult this privacy policy regularly to keep abreast of the latest changes.

Users are informed that this privacy policy was last updated on: 23/02/2022.

ARTICLE 7: ACCEPTANCE BY THE USER OF THE PRIVACY POLICY

By browsing the site, users certify that they have read and understood this privacy policy and accept its terms, particularly as regards the collection and processing of their personal data and the use of cookies.

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